Membership Policies

View our membership policies below.

To view our other facility policies, click here. >>

Membership Changes

Notice must be given by the 20th of the month prior to when a hold or cancellation is being requested. Please notify the Galter Life Center of changes to your membership or health status (e.g. pregnancy, diagnosed illness, etc.) by coming to the Membership Office and completing the appropriate change form. A signature from the primary member is needed before any changes can be processed. Membership changes cannot be made over the phone or by fax.

Medical Hold

If a physician recommends that you abstain from exercise, making you unable to utilize your membership, we can put your membership on a medical hold. The medical hold will take effect as of the date we receive written notification from your physician. A membership can be placed on medical hold for a maximum of six months.

Medical holds will take affect the first day of the month following the date we receive written notification from your physician. Notice must be given by the twentieth of the month prior to when the hold is being requested.  Memberships cannot be placed on medical hold for any less than one month. We will begin charging your account after the hold period is over. We ask that you submit written approval from your physician once you are able to resume exercising. There is no fee charged for putting a membership on medical hold or during the medical hold.

Temporary Hold

A membership can be placed on temporary hold for a maximum of four months. Notice must be given by the 20th of the month prior to when the hold is being requested. A fee will be charged each month the membership is on temporary hold. Temporary holds can only start the first day of a month. Memberships cannot be placed on temporary hold for any less than a month. Please note that retroactive refunds will not be issued once monthly dues have been paid.

Cancellations

Membership cancellation requests must be made by the 20th of the month to be in effect for the following month. Please contact the Membership Office at 773-878-9936, ext. 7308 for more information.

Mobile Phone Policy

To ensure the safety, privacy and comfort of our members, talking on mobile phones is prohibited throughout our facility except in designated areas like the lobby and near the Fitness Desk. We do however encourage you to be mindful of other users of the facility while talking on your phone and keep the conversation minimal and at an appropriate level. Speaker phone and video chatting are prohibited.

Mobile phones may be used as a listening device while on the exercise equipment and fitness floor. Selfies, photos and videos are discouraged, but may be taken while on the fitness floor, with prior staff approval. No other members/users of the facility may be seen in the photo/video without consent.
The use of mobile phones for any reason is completely prohibited in the locker rooms and in fitness classes.

Zero Tolerance Policy

To ensure everyone feels respected and valued, we kindly ask all members to adhere to our policies designed to maintain a welcoming atmosphere. This includes zero tolerance for any form of hate speech and aggressive or discriminatory behavior toward staff or other members or guests. Threatening behavior will result in terminated membership privileges.

Refund / Cancellation Policy – Programs and Services

Refunds are given via credit cards or Galter Life Center credit. No cash refunds are given. 

• Program Refunds
  Requests for program refunds must be made before the third week of class. All Aquatics class changes/cancellations will incur a $10 service charge. If the class has not begun, a full refund will be given. If sessions have already occurred and it is before the third week of class, the refund will be reduced by the prorated value of the classes that have occurred. Galter Life Center reserves the right to cancel a fee-based program at any time. In the event of program cancellation, participant will be contacted by staff and issued an appropriate refund.

• Service Refunds
  - If no sessions have been used, a full refund will be given.
  - If sessions have been used, the refund will be reduced by the cost of the sessions used.