Notice must be given by the 20th of the month prior to when a hold or cancellation is being requested. Please notify us of changes to your membership or health status (e.g. pregnancy, diagnosed illness, etc.) by contacting the Membership Office in person, phone or email. Please note that a signature from the primary member may be required, in some circumstances.
Medical Hold
If a physician recommends that you abstain from exercise, making you unable to utilize your membership, we can put your membership on a medical hold. The medical hold will take effect as of the date we receive written notification from your physician. A membership can be placed on medical hold for a maximum of six months.
Memberships cannot be placed on medical hold for any less than one month. We will begin charging your account after the hold period is over. We ask that you submit written approval from your physician once you are able to resume exercising. There is no fee charged for putting a membership on medical hold or during the medical hold. If on a two-person membership, and one person is on medical hold, the active member will pay the single person rate.
Temporary Hold
A membership can be placed on temporary hold for a maximum of four months. There will be a hold fee of $10 per person. If on a two-person membership, and one person is on hold, the active member will pay the single person rate. Temporary holds can only start the first day of a month. Memberships cannot be placed on temporary hold for any less than a month. Please note that retroactive refunds will not be issued once monthly dues have been paid.
Cancellations
Membership cancellation requests must be made by the 20th of the month to be in effect for the following month. Please contact the Membership Office at 773-878-9936, ext. 7308 for more information.