Share

Membership Policies

Membership Changes
A 30-day written notice is required to make any changes to a membership. Please notify the Galter LifeCenter of changes in your general information (e.g. address, phone number, emergency contact, credit card expiration date, email etc.) or health status (e.g. pregnancy, diagnosed illness, etc.) by coming to the Membership Office and completing the appropriate change form. A signature from the primary member is needed before any changes can be processed. Membership changes cannot be made over the phone or by fax.

Medical Hold
If a physician recommends that you abstain from exercise, making you unable to utilize your membership, we can put your membership on a medical hold. The medical hold will take effect as of the date we receive written notification from your physician. A membership can be placed on medical hold for a maximum of six months.

Medical holds will take affect the first day of the month following the date we receive written notification from your physician. Notice must be given by the twentieth of the month prior to when the hold is being requested.  Memberships cannot be placed on medical hold for any less than one month. We will begin charging your account after the hold period is over. We ask that you submit written approval from your physician once you are able to resume exercising. There is no fee charged for putting a membership on medical hold or during the medical hold.

Temporary Hold
A membership can be placed on temporary hold for a maximum of four months. Notice must be given by the twentieth of the month prior to when the hold is being requested. A fee will be charged each month the membership is on temporary hold. Temporary holds can only start the first day of a month. Memberships cannot be placed on temporary hold for any less than a month. Please note that retroactive refunds will not be issued once monthly dues have been paid.

Cancellations
Membership cancellations must be done in person. Please contact the Membership Office at 773-878-9936, ext. 7308 for more information.

Mobile Phone Policy
To ensure the privacy and comfort of our members, talking on mobile phones is prohibited throughout our facility. The first floor lobby is the exception. Mobile phones may be used on the fitness floor, but only as music or video players. The use of mobile phones for any reason is completely prohibited in the locker rooms. Photo taking is also prohibited throughout the facility except when specifically communicated for special events.

Refund / Cancellation Policy – Programs and Services
Refunds are given via credit cards or Galter LifeCenter credit. No Cash Refunds are given.

  • Program Refunds
    Requests for program refunds must be made before the third week of class. All Aquatics class changes/cancellations will incur a $10 service charge. If the class has not begun, a full refund will be given. If sessions have already occurred and it is before the third week of class, the refund will be reduced by the prorated value of the classes that have occurred. Galter LifeCenter reserves the right to cancel a fee-based program at any time. In the event of program cancellation, participant will be contacted by staff and issued an appropriate refund.

  • Service Refunds
    Personal service sessions (i.e. personal training, massage, Pilates, etc.) will expire 180 days after purchase date.
    A refund must be requested before the package expiration date.
    - If no sessions have been used, a full refund will be given.
    - If sessions have been used, the refund will be reduced by the cost of the sessions used.

    Refunds are not available for packages that have expired. As a courtesy, if the package was purchased less than a year ago, the package expiration date will be extended. If the package purchase date was more than a year ago, no extensions or refunds will be given.

"I love Pilates at Galter. My teachers really care about me, my health and my progress." - Sue